I write about the three topics that I am most passionate about; Sales, Marketing and Social Media. These topics are covered from my experiences in outside sales and marketing. My objective is to use my expertise to help business and the individual.
Agentforce in Action at Salesforce Agentforce Tour in New York
I covered Salesforce AgentForce in New York this past week. This event was organized to showcase Salesforce’s new product Agentforce which is DIY AI in action. Agentforce is a customer service agent that can be built by Salesforce customers and integrated into all industries across the customer journey.
Salesforce Co-Founder & Chief Technology Officer, Slack Parker Harris kicks off the Keynote in New York!
Users of Salesforce Foundation Enterprise Edition and higher can upgrade to Agentforce for free!
Customers could build a customer service agent on-site.
Salesforce hosted a hackathon where the winner of the Agentforce contest won $20000!
The keynote showed how service and customer success functions have evolved from chatbots to copilots to Agentforce a self-designable customer service agent that can be customized to users’ specific needs across the customer journey, increasing productivity, reducing customer friction, and maximizing the customer experience.
Patrick Stokes EVP of Product & Industries Marketing at Salesforce, shows how he exchanged his sweater for the right size using Sofie and a customer service agent Saks Fifth Avenue built using Agentforce.
Patrick Stokes
I saw multiple demos of Agentforce across Sales, Marketing, Service and, more.
Salesforce announced the launch of the Testing Center for Agentforce; coming this December, which will allow users to develop Agentforce to answer every possible question in all forms and variations; something the current chatbots and copilots can’t do. Agentforce enables users to take proactive prescriptive action in real-time.
AgentforceTour was a great event. I learned much about DIY AI and how it can transform the customer experience.
I want to thank Salesforce for having me at Agentforce Tour.
If you want to be on the cutting edge of DIY AI, attend Agentforce in your city.
I write about the three topics that I am most passionate about; Sales, Marketing and Social Media. These topics are covered from my experiences in outside sales and marketing. My objective is to use my expertise to help business and the individual.
Using Technology, Data & AI to Improve Traffic Safety: Insights from The 2025 World Traffic Safety Symposium
I covered the World Traffic Safety Symposium at the New York International Auto Show this past April. The symposium focused on using data and AI to reduce pedestrian fatalities and to make roads and cars safer.
Mark Scheinberg, President of the Greater New York Automotive Dealers Association and the New York International Auto Show, opened the symposium.
Guest Speakers included:
Mark F. Schroeder, Commissioner, NYS DMV, Governor’s Representative for Highway Safety, Richard Martinez, Former NHTSA Administrator and current Adjunct Professor of Emergency Medicine at Emory University School of Medicine, Garret Eucalitto Commissioner of the Connecticut Department of Transportation, Eric Teoh Director of Statistical Services Insurance Institute for Highway Safety IIHS , Tara Andringa, Executive Director at PAVE , Jon Baldwin, EVP of Government Solutions a Verra Mobility, Jonathan Miller, VP Enterprise Growth at Nexar Inc., and Zach Rash, Co-Founder and CEO of COCO, and many others.
Mark shared his commitment to road safety in New York State. He described the various task forces working to make roads safer for drivers and pedestrians. I was shocked to learn about the 20 percent pedestrian death rate on roads.
Richard Martinez, Former NHTSA Administrator and current Adjunct Professor of Emergency Medicine at Emory University School of Medicine, shared some interesting findings about enhancing vehicle and road safety through data and AI.
He shared that unintentional motor vehicle traffic accidents are one of the leading causes of death in the United States. For example, in 5 to 14-year-olds and 15 to 24-year-olds, it is the leading cause of death. In 1 to 4 year olds, 25 to 34 year olds, 35 to 44 year olds, 45 to 54 year olds, 55 to 64, and 65+, it is the second leading cause of death, with all ages ranking third in under one year of age. Overall, unintentional traffic accidents rank as the third leading cause of death across all groups.
This data suggests that motor vehicle accidents are a serious issue. I was shocked to see how motor vehicle crashes are.
Richard shared a way to improve road safety, achieving a vision zero through a safe system approach. Safe system elements include safer people, safe roads, safer vehicles, safer speeds, and enhanced survivability post-crash care. The creation of a safe environment for first responders to prevent secondary crashes through robust traffic incident management practices.
The National Academies of Science, Engineering, and Medicine presented critical findings in their report Tackling the Road Safety Crisis.
Critical Findings
Challenges
Opportunities
The goal is to go from Reactive to proactive to Predictive to reduce crashes.
The Connecticut DOT commissioner shared the challenges in AI.
Eric Teoh, Director of Statistical Services Insurance Institute for Highway Safety IIHS shared that motor vehicle crashes are down over the past 50 years, but motor vehicle crash fatalities are up 30 percent.
The goal is to go from Reactive to proactive to Predictive to reduce crashes.
Tara Andringa, Executive Director at PAVE, shared some interesting research about whether people would ride in an autonomous vehicle. Taxi and/or ride share, 48 % said that they would not. However, the poll found that 60 percent said that they would trust AVs if they understood the technology. 58 percent said that they would have greater trust in AVs if they could take a ride. PAVE educates the public showing demystifying technology and highlighting different ways AVs might be used.
In a panel discussion on the safety of Urban Mobility Safety Technology,
Jon Baldwin, EVP of Government Solutions a Verra Mobility, Jonathan Miller, VP Enterprise Growth at Nexar Inc., and Zach Rash, Co-Founder and CEO of COCO, shared how their companies’ offerings use Technology, AI, and Data to make urban mobility safer. Verra Mobility offers Automated Enforcement. Nexar offers Smart Dash Cameras that can be used in multiple applications and a robust Data platform, COCO offers autonomous delivery vehicles with mapping technology. They provided Cookies in one of their autonomous delivery vehicles, demonstrating the technology.
The 2025 World Traffic Safety Symposium highlighted issues, insights, and solutions to improve traffic safety.
I learned a great deal.
Thank you to the New York International Auto Show and the Greater New York Automobile Association for allowing me to cover this event.
Posted 4 weeks ago
Sales, Marketing & Social Media Today
I write about the three topics that I am most passionate about; Sales, Marketing and Social Media. These topics are covered from my experiences in outside sales and marketing. My objective is to use my expertise to help business and the individual.
I covered The AI Summit in New York last week because I wanted to learn more about AI and Machine Learning.
According to Tractica, AI is being implemented globally.
AI and Machine Learning used in many verticals and processes. For example, when I compose an email using GMAIL, I received suggestions on how to finish a sentence. To use the GMAIL suggestion, I can tap the right arrow button on my keyboard.
Think about your routine and your processes, I bet that AI influencers your decisions from where to eat to what to watch.
It is important not to fear AI; use it as a tool to be more productive and live better.
Data Privacy
There are many issues on Data privacy with legislation such as GDPR, CCPA among others. Right now we’re are at the level where AI can understand customer behavior and make suggestions.
AI In the Home
I attended an LG Labs event on AI in the home where it was suggested that companies need to collect more customer data to make better products. To convince customers to provide more data, companies need to provide customers with a ROD analysis or Return on Data. The return on Data should measure customer benefits against the amount of data they are providing. For example, in exchange for providing X amount of Data, we improved our product By Y i.e. increased functionality and better user experience. Think of an ROI or ROAS analysis.
The next evolution for AI is to go from predicting current user intent to future user intent based on user actions. Eventually, AI devices will be consolidated and work cross-functionally.
How AI will impact Sales, Marketing and the Customer Experience
Mark Beccue of Tractica opened up the Sales, Marketing and Customer Experience part of the Summit.
Matthew Quinn of Columbia University shares his insights on AI’s impact on Sales and Marketing.
Companies will not have just Salespeople or Machine Learning in the sales process. Instead, to increase Profits companies will have a hybrid model.
A business’s reason for using Machine Learning and AI is to become more efficient, get better insights and better ROI and profits.
Businesses need to think globally by applying cultural diffusion to their business through localization and language translation.
Marketing
AI will improve Marketing KPIs by allowing brands to measure improve linguistic effectiveness.
Shared by Smith Yewell of Welocalize
Customer Segmentation
Shared by Ranjit Jangam of Comcast
How ML can improve Customer Segmentation Data
AI will improve the customer experience by allowing customers to control their buyer journey with less interaction from the seller.
Shared by Priyanka Tiwari of Interactions.
Conversational AI will help power a self-service model according to Gartner.
What is Conversational AI?
Where AI needs to improve
I want to thank The AI Summit for having me as their guest. If you want to use AI to improve business outcomes, sign up for the AI summit in your city.
