I write about the three topics that I am most passionate about; Sales, Marketing and Social Media. These topics are covered from my experiences in outside sales and marketing. My objective is to use my expertise to help business and the individual.
Advertising Week Turns 20: Highlights from Advertising Week 2024
This week, I covered Advertising Week in New York. Advertising Week is celebrating its 20th Anniversary this year. Advertising Week offers insights on many topics beyond advertising, including marketing, e-commerce, media, retail media, AI, Generative AI, technology, creativity, and beyond.
Smokey the Bear celebrated his 80th Birthday at Advertising Week.
The conference was held at the Penn District in New York City. Panels were held on different stages that were centered on the themes of scaling up, innovation, creativity, the marketplace, technology, media, great minds, podcasting, CMOs, excellence, and women’s empowerment.
There were many great exhibits as well. I enjoyed using Meta’s AI which turned me into Super Man and Iron Man.
Meta had great AI Ray Ban sunglasses that enabled me to use the internet for many tasks.
Attendees also had a chance to make their reels on Meta.
Advertising Week looked back and looked to the future as well. The founder of Advertising Week Matt Scheckner, shared how he started the conference with an idea. He shared his story from the parade in Times Square in 2004 to today; describing how Advertising Week grew to have a presence with conferences across the globe. Matt Scheckner assembled a panel of leaders from business and entertainers On a panel he shared with Susie Essman of Curb your Enthusiasm, Tim Armstrong, Kim Kellehner, and Claudio Romo Edelman. The panelists shared their journeys and their keys to success: embracing change and growing.
There were many panels about using AI, Data, Storytelling, Global Marketing, public speaking, pitching deals, and selling advertising. Additional panel pictures can be found on Instagram.
I learned so much. If you are interested in trends in advertising, marketing, AI, and beyond, attend Advertising Week.
I want to thank the organizers of Advertising Week for having me as their guest.
I write about the three topics that I am most passionate about; Sales, Marketing and Social Media. These topics are covered from my experiences in outside sales and marketing. My objective is to use my expertise to help business and the individual.
Trends in the US Auto Industry: Key Insights from the 2025 Auto Forum New York
I covered Automotive Forum New York, the day before the New York International Auto Show. This event connects Automotive thought leaders with Manufacturers and Dealers. Attendees learned about trends and insights in the Automotive industry, focusing on the dealer side of the business.
The auto forum started with an economist who analyzed the US Economy as a whole, followed by Thomas King, President, Data & Analytics Division, Chief Product Officer at JD Power, who analyzed the US auto industry, addressing the issue of tariffs and electric vehicle mandates on the automotive industry.
Thomas shared some interesting statistics and analysis.
The State of the Automotive Industry
The US put a 25 percent tariff on vehicles made outside the United States.
Vehicle exposure for US Retail sales amounts to $62 billion, translating to $4782 on average for every vehicle sold, or 10.6 percent of the price. However, this spread is asymmetric across brands. For example, brands where the tariff makes up 1 to 4 percent of the sales price sell more than brands where the tariff makes up a higher percentage of the sales price. As a result, dealers can not simply pass a 25 percent tariff on to their customers without a significant sales decline.
What can dealers and OEMs do immediately for the long term?
Dealers can focus on pricing incentives, shipping, rationalizing their portfolio, leveraging a global sales footprint to increase prices in other markets, right-sizing local production, optimizing part sourcing to increase US production, and eventually building more plants in the United States.
Thomas predicts that vehicle prices will increase 5 percent on average $2300, with an annual retail sales pace SAAR decrease of 8 percent or 1.1 million sales.
Industry Regulations & the EV Landscape
In the 2025 Industry Regulations & the EV Landscape panel, there was a conversation about how manufacturers and dealers are impacted by differing incentives, fines, compliance, and manufacturing mandates from the federal and state governments, resulting in a lack of uniformity. This will impact sales and profitability.
Improving the Customer Experience at Auto Dealerships
Anu Roberts, Director of Product Marketing at CDK Global, shared a study highlighting a correlation with shorter purchase time on the customer journey (2 hours or less), improved customer experience, and an increased net promoter score. Anu also shared how dealers are using AI, which included:
AI assistant for lead generation and qualification
AI assistants for providing information to customers
Scheduling appointments for customers
Targeting marketing campaigns based on segments
Analyzing customer feedback
She suggests dealers audit their buying process to lower customer friction, testing how long it takes to purchase a car.
What’s next for OEMs, Dealers, and Manufacturers?
Senator Bernie Moreno, a former car dealer, advised dealers and manufacturers on improving relationships with one another and the US Government in the Golden Age of Retail panel. He suggested working with the Trump administration in a collaborative partnership to manufacture cars people want to buy instead of cars they need to sell because of mandates and regulations.
It was a great event with many great panels. I learned a lot about the automotive industry.
I want to thank J.D. Power, NADA, and the New York International Auto Show for having me as their guest.
Posted 1 day ago
Sales, Marketing & Social Media Today
I write about the three topics that I am most passionate about; Sales, Marketing and Social Media. These topics are covered from my experiences in outside sales and marketing. My objective is to use my expertise to help business and the individual.
Building relationships with customers and closing deals is critical for sales success. In business, customer acquisition and customer retention are crucial to generating revenue. It is cheaper to keep existing customers than to acquire new ones.
Once a sale is made, it is tempting for sales reps to move on to the next customer.
However, the sale is not complete when the customer signs the contract. Customers should pay their invoices on time to ensure the business has enough cash to operate and potentially turn a profit.
What on time means is dependent on a company payment policy. Customers can have payment terms raining from C.O.D, net 30, net 60, net 90, net 120, or longer. Some cycles can run for a year or longer. Certain companies offer financing options. Payment structures are structured based on the length of the sales cycle.
How can we make sure customers pay their invoices on time?
Here are six ways to keep customers and get them to pay their invoices on time.
Build and nurture customer relationships.
When the sale is complete, put all details in writing.
Follow through with the implementation product or service post-sale.
Check-in with your customer to make sure they are happy with their purchase. This can present an opportunity for upselling, cross-selling, repeat business, referrals, and testimonials.
If the customer voices concerns or has an issue with a product or service, address it immediately.
Make sure to honor any promises and warranties extended during the sales cycle.
If you follow these steps, you will get most customers to pay their invoices on time.
What do I do if a customer will not pay their invoice?
In large organizations, the accounts receivable manager will handle the customer by sending past-due notices and charging penalties. However, if Sales Reps work for a small company as I did, this will be the Sales Rep’s responsibility. Ideally, the Sales Rep should be able to handle customer issues because they have a relationship with the customer.
Sales Reps should call and visit the customer. During the visit, Sales Reps need to try to solve the issue. Be polite. Never raise your voice or swear at a customer. The goal is to get paid while keeping the customer whenever.
As a result of implementing the strategies above, my receivables (open invoices) were the lowest in the company! This allowed me to earn more commissions, make more sales and develop great relationships with my customers.
It is important to note that Sales and Service across acquisition and retention are subdivided in larger organizations.
How have you improved customer retention and gotten your customers to pay on time?
I’m a Strategic Marketer with Field Sales, Sales Enablement, Content Creation, and, Classroom Teacher/Trainer skill sets using Marketing to drive Sales/Growth.
As a Marketer, I’ve worked with Start-Ups, a Political Campaign, and a Digital Marketing Conference.
I’m certified in Inbound Marketing with classes in Marketing, Product Management, Product Marketing, SEO, and SEM.
Before teaching, I was an Outside Sales and Marketing Rep. selling and marketing dental products to Dentists using consultative selling, trade show marketing, field marketing, and market research.
I publish Sales, Marketing & Social Media Today; a blog that covers industry events and trends.
