I write about the three topics that I am most passionate about; Sales, Marketing and Social Media. These topics are covered from my experiences in outside sales and marketing. My objective is to use my expertise to help business and the individual.
Word of Mouth is a top tool. What customers and prospects say about you determines your success. Word of Mouth Marketing is what your customers and prospects say about you when you are not around. In other words, it’s your reputation in the industry. The best part of this is that you can control Word of Mouth Marketing.
How do you leverage the power of Word of Mouth Marketing?
1. Help others in their time of need.
2. Offer Value to Customers
We need to provide value to customers. By providing value through your product or service, we can earn the right to ask for testimonials referrals from customers.
3. Testimonials: Letting customers speak for you
Prospects will believe what your customers’ say about you more than anything you say. Your customers could provide LinkedIn recommendations or video testimonials. These testimonials could be shared on your website and social networking sites like Yelp, LinkedIn, Twitter and Facebook.
4. Become an Industry Expert and Resource for Customers
Provide value to your customers and to improve your online word of mouth marketing by creating an e-zine, publish a blog and/or online newspapers.
I write about the three topics that I am most passionate about; Sales, Marketing and Social Media. These topics are covered from my experiences in outside sales and marketing. My objective is to use my expertise to help business and the individual.
Press & Industry Highlights of the 2025 New York International Auto Show
The 2025 New York International Auto Show is at the Jacob Javits Center in New York City. The New York International Auto Show is celebrating its 125th anniversary!
I covered the New York International Auto Show on press and industry days. The show opened with the World Car Awards Breakfast.
Congratulations to the other finalists and winners as well!
You can see what it is like to be at the Auto Show on Press Days in this show floor preview.
I rode along in the Hyundai Ioniq 9 EV on one of the multiple test tracks at the show. It was a great experience!
The show consists mainly of EVs and hybrid vehicles. There are two levels of EV test tracks where you can do a ride-along. You can also ride along on the Jeep and Ford off-road mountain track. I rode along on all of the EV Tracks.
The 2025 Chevy Police Blazer EV also made an appearance.
There were also some new vehicle roll-outs and major press announcements from Kia, Hyundai, Subaru, VW, and many others.
You can find additional pictures posted on Instagram.
The show is open to the public at the Jacob Javits Center located at 429 11th Avenue New York, New York 10001. How to get to the Auto Show. The Auto Show runs from Friday, April 18th, through Sunday, April 27th, 2025. The hours are Monday—Saturday from 10 am to 7 pm, and Sundays from 10 am to 7 pm. General admission tickets are $22 for adults and $8 for children. Tickets can be purchased here.
What are you hoping to see at the auto show?
If you have attended the auto show, what was the most exciting thing you experienced?
Share your thoughts.
Thank you to the New York International Auto Show for having me!
Posted 57 weeks ago
Sales, Marketing & Social Media Today
I write about the three topics that I am most passionate about; Sales, Marketing and Social Media. These topics are covered from my experiences in outside sales and marketing. My objective is to use my expertise to help business and the individual.
Salesforce Launches Agentforce Operations to End Back-Office Bottlenecks
I covered Salesforce Agentforce in New York this past month. This event was organized to showcase Salesforce’s Agentforce. Agentforce is DIY AI in action. Agentforce is a customer service agent built by Salesforce customers and integrated across industries and across the customer journey.
In the keynote, Patrick Stokes, President and CMO, Salesforce, announced the launch of Agentforce Operations.
Agentforce Operations uses AI to turn manual and outdated back-office processes into clear tasks so that Agents can do the work instead of humans. Agentforce Operations can automate tasks such as process coordination, data verification, ensuring compliance, obtaining approvals, and more.
Using Agentforce Operations pays big dividends with cycle times reduced by 50 to 70 percent, improved accuracy, and manual data entry cut by 80 percent. This leads to better outcomes and experiences. With Agentforce Operations, Agents complete work beyond organizing tasks for completion.
Salesforce also announced the creation of a Slack workspace and Slackbot, which is being offered free to every new Salesforce customer. Sales and Service Teams can use AI and Apps across their tech stack, moving from Slack to Microsoft Teams, Gmail, and more, to increase their productivity. Slackbots can turn customer conversations into records, capturing updates and keeping data current.
I saw demos for use cases across industry verticals and the customer journey in Sales, Service, and Marketing functions with Canada Goose, Engine, and Dell.
Leah McGowen-Hare, SVP at Salesforce , Demos How Canada Goose is an Agentic Retailer using Salesforce and Data 360
Rob Seaman, SVP & GM Slack shows how Engine became an Agentic Travel Company using Salesforce
MaryAnn Patel SVP, at @salesforce , shares how Dell is an Agentic Enterprise W/Agentforce Operations
There were panel discussions, and leaders discussed Agentforce Operations. Panelists also shared how they would like Agentforce and DIY AI to evolve to improve productivity and outcomes.
Hayley Advokat, MPS, Head of AI Product & Executive Communications at Salesforce, led the Agentforce Operations Deep Dive with Sanjna Parulekar, SVP of Product Marketing at Salesforce.
Maha Neouchy, Director of Communications at Salesforce, moderated the panel discussion with Muddu Sudhakar, SVP and GM of Salesforce IT Service and HR Service, and CEO of Cornerstone OnDemand, who discussed how Salesforce is transforming front-office operations in HR and IT, improving the employee experience with Slack and Teams.
I built AI Agents with Agentforce, Vibes, and Claude Code, using them to start building Sales and Marketing analytics and strategy.
Agentforce Tour was a great event. I learned a lot about AI Agents, DIY AI, and how it can transform the worker and customer experience.
If you want to be on the cutting edge of DIY AI, attend Agentforce in your city.
