Salesforce Launches Agentforce Operations to End Back-Office Bottlenecks

I covered Salesforce Agentforce in New York this past month. This event was organized to showcase Salesforce’s Agentforce. Agentforce is DIY AI in action. Agentforce is a customer service agent built by Salesforce customers and integrated across industries and across the customer journey.

In the keynote, Patrick Stokes, President and CMO, Salesforce, announced the launch of Agentforce Operations.

Agentforce Operations uses AI to turn manual and outdated back-office processes into clear tasks so that Agents can do the work instead of humans. Agentforce Operations can automate tasks such as process coordination, data verification, ensuring compliance, obtaining approvals, and more.

Using Agentforce Operations pays big dividends with cycle times reduced by 50 to 70 percent, improved accuracy, and manual data entry cut by 80 percent. This leads to better outcomes and experiences. With Agentforce Operations, Agents complete work beyond organizing tasks for completion. 

Salesforce also announced the creation of a Slack workspace and Slackbot, which is being offered free to every new Salesforce customer. Sales and Service Teams can use AI and Apps across their tech stack, moving from Slack to Microsoft Teams, Gmail, and more, to increase their productivity. Slackbots can turn customer conversations into records, capturing updates and keeping data current. 

I saw demos for use cases across industry verticals and the customer journey in Sales, Service, and Marketing functions with Canada Goose, Engine, and Dell.

Leah McGowen-Hare, SVP at ‪Salesforce‬ , Demos How Canada Goose is an Agentic Retailer using Salesforce and Data 360

Rob Seaman, SVP & GM ‪Slack‬ shows how Engine became an Agentic Travel Company using ‪Salesforce‬

MaryAnn Patel SVP, at ‪@salesforce‬ , shares how Dell is an Agentic Enterprise W/Agentforce Operations

There were panel discussions, and leaders discussed Agentforce Operations. Panelists also shared how they would like Agentforce and DIY AI to evolve to improve productivity and outcomes.

Hayley Advokat, MPS, Head of AI Product & Executive Communications at Salesforce, led the Agentforce Operations Deep Dive with Sanjna Parulekar, SVP of Product Marketing at Salesforce.

Maha Neouchy, Director of Communications at Salesforce, moderated the panel discussion with Muddu Sudhakar, SVP and GM of Salesforce IT Service and HR Service, and CEO of Cornerstone OnDemand, who discussed how Salesforce is transforming front-office operations in HR and IT, improving the employee experience with Slack and Teams.

I built AI Agents with Agentforce, Vibes, and Claude Code, using them to start building Sales and Marketing analytics and strategy. 

Agentforce Tour was a great event. I learned a lot about AI Agents, DIY AI, and how it can transform the worker and customer experience.

If you want to be on the cutting edge of DIY AI, attend Agentforce in your city.

Have you used Agentforce?

Share your experience in the comments.

Additional pictures can be found on Instagram.

Press & Industry Highlights of the 2026 New York International Auto Show

The 2026 New York International Auto Show is at the Jacob Javits Center in New York City.

I covered the New York International Auto Show on press and industry days. The show opened with the World Car Awards Breakfast.

Congratulations to BMW on winning the 2026 World Car of the Year with its all-new iX3!

Congratulations to the other finalists and winners as well!

You can see what it is like to be at the Auto Show on Press Days in this show floor preview.

I rode along in the Ford Mustang Mache E, Ford 150 Lightning, Kia EV 9 on one of the multiple test tracks at the show. It was a great experience!

The show consists mainly of EVs and hybrid vehicles. There are two levels of EV test tracks where you can do a ride-along. You can also ride along on the Jeep off-road mountain track. I rode along on all of the EV Tracks.

There were also some new vehicle rollouts and major press announcements from Kia, Hyundai, Subaru, Chrysler, VW, FastPort a B2B Honda company and many others.

You can see some of them below.

You can find additional pictures posted on Instagram.

The show is open to the public at the Jacob Javits Center located at 429 11th Avenue New York, New York 10001. How to get to the Auto Show. The Auto Show runs from Friday, April 3rd, through Sunday, April 12th, 2026. The hours are Monday—Thursday from 10 am to 8pm, Friday and Saturdays 10 am to 10 PM and Sundays from 10 am to 7 pm. General admission tickets are $22 for adults and $8 for children. Tickets can be purchased here.

What are you hoping to see at the auto show?

If you have attended the auto show, what was the most exciting thing you experienced?

Share your thoughts.

Thank you to the New York International Auto Show for having me!

What You Don’t Think about when you Start in Outside Sales-Sales Logistics

Before you start selling, you need to do sales planning. This includes market research, understanding territory geography, and product knowledge and objection handling through sales training.

Here is what you don’t think of. 

How long will your sales process take? 

How long will each sales call last? 

How long does it take to go from one appointment to another? Mapping can help, but you won’t know until you do it regularly. Knowing how often to call on prospects and customers to be top of mind, without irritating them, because everyone is different. 

How cold calls on prospects will go. 

Cold calls are a great way to hone your objection-handling skills and gain new business.

The emotional roller coaster of the highs of making the sale, mixed with the depths of being rejected. 

The uncertainty of how much you will earn for your efforts. 

If you are truly cut out for a career in Sales. 

That you are not alone, even though you are in the field by yourself. 

Where to find a bathroom you can use in relation to your location. 

Dealing with the weather.

Sales can teach you a lot about business and enable you to earn a great living, but it is not for everyone. Everyone should try sales at least once in their career. 

What surprised you when you started in Outside Sales?

Share your thoughts in the comments.