I write about the three topics that I am most passionate about; Sales, Marketing and Social Media. These topics are covered from my experiences in outside sales and marketing. My objective is to use my expertise to help business and the individual.
What You Don’t Think about when you Start in Outside Sales-Sales Logistics
Before you start selling, you need to do sales planning. This includes market research, understanding territory geography, and product knowledge and objection handling through sales training.
Here is what you don’t think of.
How long will your sales process take?
How long will each sales call last?
How long does it take to go from one appointment to another? Mapping can help, but you won’t know until you do it regularly. Knowing how often to call on prospects and customers to be top of mind, without irritating them, because everyone is different.
How cold calls on prospects will go.
Cold calls are a great way to hone your objection-handling skills and gain new business.
The emotional roller coaster of the highs of making the sale, mixed with the depths of being rejected.
The uncertainty of how much you will earn for your efforts.
If you are truly cut out for a career in Sales.
That you are not alone, even though you are in the field by yourself.
Where to find a bathroom you can use in relation to your location.
Dealing with the weather.
Sales can teach you a lot about business and enable you to earn a great living, but it is not for everyone. Everyone should try sales at least once in their career.
What surprised you when you started in Outside Sales?
I write about the three topics that I am most passionate about; Sales, Marketing and Social Media. These topics are covered from my experiences in outside sales and marketing. My objective is to use my expertise to help business and the individual.
Salesforce Launches Agentforce Operations to End Back-Office Bottlenecks
I covered Salesforce Agentforce in New York this past month. This event was organized to showcase Salesforce’s Agentforce. Agentforce is DIY AI in action. Agentforce is a customer service agent built by Salesforce customers and integrated across industries and across the customer journey.
In the keynote, Patrick Stokes, President and CMO, Salesforce, announced the launch of Agentforce Operations.
Agentforce Operations uses AI to turn manual and outdated back-office processes into clear tasks so that Agents can do the work instead of humans. Agentforce Operations can automate tasks such as process coordination, data verification, ensuring compliance, obtaining approvals, and more.
Using Agentforce Operations pays big dividends with cycle times reduced by 50 to 70 percent, improved accuracy, and manual data entry cut by 80 percent. This leads to better outcomes and experiences. With Agentforce Operations, Agents complete work beyond organizing tasks for completion.
Salesforce also announced the creation of a Slack workspace and Slackbot, which is being offered free to every new Salesforce customer. Sales and Service Teams can use AI and Apps across their tech stack, moving from Slack to Microsoft Teams, Gmail, and more, to increase their productivity. Slackbots can turn customer conversations into records, capturing updates and keeping data current.
I saw demos for use cases across industry verticals and the customer journey in Sales, Service, and Marketing functions with Canada Goose, Engine, and Dell.
Leah McGowen-Hare, SVP at Salesforce , Demos How Canada Goose is an Agentic Retailer using Salesforce and Data 360
Rob Seaman, SVP & GM Slack shows how Engine became an Agentic Travel Company using Salesforce
MaryAnn Patel SVP, at @salesforce , shares how Dell is an Agentic Enterprise W/Agentforce Operations
There were panel discussions, and leaders discussed Agentforce Operations. Panelists also shared how they would like Agentforce and DIY AI to evolve to improve productivity and outcomes.
Hayley Advokat, MPS, Head of AI Product & Executive Communications at Salesforce, led the Agentforce Operations Deep Dive with Sanjna Parulekar, SVP of Product Marketing at Salesforce.
Maha Neouchy, Director of Communications at Salesforce, moderated the panel discussion with Muddu Sudhakar, SVP and GM of Salesforce IT Service and HR Service, and CEO of Cornerstone OnDemand, who discussed how Salesforce is transforming front-office operations in HR and IT, improving the employee experience with Slack and Teams.
I built AI Agents with Agentforce, Vibes, and Claude Code, using them to start building Sales and Marketing analytics and strategy.
Agentforce Tour was a great event. I learned a lot about AI Agents, DIY AI, and how it can transform the worker and customer experience.
If you want to be on the cutting edge of DIY AI, attend Agentforce in your city.
I write about the three topics that I am most passionate about; Sales, Marketing and Social Media. These topics are covered from my experiences in outside sales and marketing. My objective is to use my expertise to help business and the individual.
Agentforce in Action at Salesforce Agentforce Tour in New York
I covered Salesforce AgentForce in New York this past week. This event was organized to showcase Salesforce’s new product Agentforce which is DIY AI in action. Agentforce is a customer service agent that can be built by Salesforce customers and integrated into all industries across the customer journey.
Salesforce Co-Founder & Chief Technology Officer, Slack Parker Harris kicks off the Keynote in New York!
Users of Salesforce Foundation Enterprise Edition and higher can upgrade to Agentforce for free!
Customers could build a customer service agent on-site.
Salesforce hosted a hackathon where the winner of the Agentforce contest won $20000!
The keynote showed how service and customer success functions have evolved from chatbots to copilots to Agentforce a self-designable customer service agent that can be customized to users’ specific needs across the customer journey, increasing productivity, reducing customer friction, and maximizing the customer experience.
Patrick Stokes EVP of Product & Industries Marketing at Salesforce, shows how he exchanged his sweater for the right size using Sofie and a customer service agent Saks Fifth Avenue built using Agentforce.
Patrick Stokes
I saw multiple demos of Agentforce across Sales, Marketing, Service and, more.
Salesforce announced the launch of the Testing Center for Agentforce; coming this December, which will allow users to develop Agentforce to answer every possible question in all forms and variations; something the current chatbots and copilots can’t do. Agentforce enables users to take proactive prescriptive action in real-time.
AgentforceTour was a great event. I learned much about DIY AI and how it can transform the customer experience.
I want to thank Salesforce for having me at Agentforce Tour.
If you want to be on the cutting edge of DIY AI, attend Agentforce in your city.
